Introducing… CHANCHAL!

cksWhat is your name and role at DIVERSEcity?
Chanchal Sidhu, Manager of Multicultural and Community Programs.

I oversee part of the settlement program, the volunteer program, the food security programs, and seniors’  programs and initiatives… plus a few other things 🙂

Can you tell me a bit about your background?
I was born in Canada to Indian immigrants and grew up on a fairly isolated berry and then vegetable farm with primarily Dutch and German neighbours. I had no idea how diverse Canada was until high school!

After university I dove right into the non-profit world with my first job at UNICEF. Since then I have worked at different kinds of non-profits in various roles-often at two places at once since many non-profits only offer part time work. At each place I learned new skills or information which always came in handy later. Only once or twice did I work in a for-profit environment and I was amazed at how simple everything was! Non-profits can be challenging and complex in many ways but I have realized this sector is definitely the right one for me.

I have also done a decent bit of travelling and have worked overseas. I thinking living or working abroad is a great way to learn about yourself, grow, and give you all sorts of new perspectives on things. The  skills you develop come in handy in life and in the workplace!

How long have you been working at DIVERSEcity?
4 years as of last October.

What inspired you to work here or why do you do what you do?
I was inspired to take this job because of my husband. He is an immigrant from the former USSR and when he came here it was very (and I mean very) difficult for him. This surprised me. Even though I was aware of how difficult the settlement process is, because my own parents are immigrants and I lived and worked abroad for a time so had a taste of navigating life in a foreign culture/system, seeing someone struggle through that process here in Canada was eye opening. This was especially the case since his barriers were low-medium compared to many other immigrants.

I realized I had taken many things for granted as someone who has always had a very well established ethnic community here and as someone who was born in Canada. All my life I have been gradually exposed to and taught to navigate and understand Canadian systems, norms, and values etc. You do not really realize how ingrained it is until you see someone else trying to understand those things.

I applied for this particular job because I thought I had some good ideas as to how to support newcomers and I wanted to learn more about the sector in general. I find migration and settlement a very interesting topic. I also like how the local work connects to the big picture on the provincial, national, and global level.

How do you spend most of your work time?
My role has changed a lot in the 4 years that I have worked here. I started as one of the Co-Managers of Community Development and then as the Manager of Settlement and Community Programs. I was first covering someone’s maternity leave so there was a lot of program management at a maintenance level which meant problem solving, working with external stakeholders on joint initiatives, making sure targets were met, ensuring the budget was utilized appropriately and that reports were completed. Tahzeem, my boss, told me to expect a lot of work around human resources management. She was right!

Since then, there have been many changes in this sector and in my role, as well as how DIVERSEcity operates. Now, not only do I do the above, but I also get to come up with new program ideas, apply for funding, work on strategic initiatives, and much more. Two days are never alike and there is constant change (which is something I like). I also represent the agency on several committees and but one of my favourite things is helping to make interactions with and working at DIVERSEcity positive. This could be by putting on a staff event with the social committee, suggesting new policies that benefit program participants, taking on summer students or interns who are interested in the work we do, or even keeping the Facebook page up to date.

What advice do you have for newcomer clients?
There is lots of advice I can give! But, the main thing I will highlight here is to really make an effort to try to get involved and become part of the community as this will be home now. This could be as simple as trying to use English. I think eventually most immigrants get their basic issues resolved out of necessity through friends, family, their communities, or agencies like ours, but it can take years before many really feel like they are part of the community or even have a friend. One friend can make a world of difference in a newcomer’s settlement experience and having and building that sense of belonging is important. It can also be easy to stay within one’s neighbourhood or ethnic group but moving beyond that can really illuminate to a newcomer what makes Canada great.

My other advice is to not lose hope. Settlement is a long process and may take years. Many people struggle when they first arrive and contemplate returning home – especially those who do not speak English. Sometimes some encouragement is all that is needed and an agency like DIVERSEcity can help show it is possible to settle successfully. The initial years of struggle may one day be fondly remembered and stories from that time may be told to kids or grandkids! If nothing else, it will probably be a period of personal growth.

What advice do you have for someone interested in working with this population?
As a manager, I am looking for staff who not only have some professional (or volunteer) experience related to the position they are applying for but also those who understand immigration and settlement journeys and experiences. Transferable skills are important and should be highlighted as many of our staff often do not have directly related experience when they first start as this is a very unique area of work. Being able to learn quickly and navigate Canadian systems is important since one never knows what needs clients will have when they come to meet you for the first time. It really can be anything.

For someone interested in being a program manager, I would say the agency is usually looking for those who have some experience in the following three areas: human resources management, program management, and financial management. Beyond that, communication skills, common sense, and flexibility are important. There is constant change in some areas of the agency so a love of change may be ideal for those areas!

What do you find most enjoyable about your work?
I love that I am still learning new things (and developing new skills), that I get to use some of the strengths I think I have to offer, and that the nature of my work is very diverse. No two days or seasons are alike which is one of the reasons I have stayed at DIVERSEcity for four years. I also like having a fair bit of autonomy in my work and that I get the opportunity to get involved in some of the other department or agency-wide initiatives as well.

What are some of the challenges you face at work?
There are so many needs and areas of importance that could use attention. Some are well funded and easy to respond to and there are others that are difficult to bring attention and resources to. Trying to be strategic in deciding where to put energy is challenging for me as I usually want to do it all! I have not said “no” to projects very often while working here but this will not be sustainable and I am trying to learn to be more selective and focused.

What is the best thing about working at DIVERSEcity?
The people! The staff, the managers, the volunteers, the students & interns, and the clients. Everyone has a unique history and something to offer and contribute. I could spend all day every day just talking to people within our walls. I learn so much from these people and am also amazed at how much it is possible to have in common despite having such different backgrounds, languages, cultures, religions, worldviews etc. It’s great to see all our experiences and work come together in one place.

What do you do outside of work or how do you de-stress?
I like organic gardening in the summer (I get lots of tips from Sasikala, our Community Garden Coordinator!), I read fiction almost daily, and I spend time with friends and family. I love animals and travelling when possible. To de-stress I like to have a catch-up session with friends over wine or stay in and watch bad reality tv shows…also with wine 🙂 Pinot noir is my favourite right now.

Which country or city would you like to visit?
All of them. I think every place has something to offer.

However, my husband will finally be a citizen in 2017 so am looking forward to more international trips. Citizenship requirements meant for the last few years he needed to be physically in Canada. The next trip outside of Canada or the US will probably be to somewhere in the Middle East. Other than that, we need to visit my husband’s family in his country and in St. Petersburg, Russia.

Where was your last trip?
Other than the US and Mexico, I last travelled to Turkey & Egypt.

What book are you currently reading or read last?
The book I read last is called Euphoria by Lily King. It is about a pair of married anthropologists in a love triangle studying tribal cultures in New Guinea in the 1930’s. It is inspired by Margaret Mead’s life and touches on competing egos in the marriage. I could not put it down and read it in one day!

What are your pet peeves?
Having hot food in the car. Never ask me to pick up takeout! Not sure why but I can’t stand it.

Has your job affected your lifestyle? Has it changed your outlook on life?
Yes. I appreciate Canada much more. When I was younger and travelling I was always trying to get away from “boring” Canada and was interested in seeing the world. I still am interested in this, of course, but I have developed much deeper feelings of appreciation for and belonging to this great nation.

I have also realized, as silly as it sounds, I am really Canadian! Sometimes it takes exposure to non-Canadians and aspiring Canadians to realize what this means.

Finally, I feel we really are lucky to live here and, though there is always room for improvement, we have a pretty great society. In many ways, what our government does in comparison to some other governments is really remarkable.

What impresses you during an interview or on a resumé?
There are always basic qualifications we look for depending on the position. However, those who can demonstrate that they have taken on challenge or initiative on their own are the ones that impress me the most. Those who can demonstrate through their resumé or interview that they’ve gone above and beyond – illustrated through, for example, volunteering and other things they chose to do with their time or life – is impressive.

I feel that, in the non-profit sector in particular, you need to have enthusiasm and be passionate about your work in order to do a good job. This needs to come from within and is not something someone can provide for you.

If there was one thing you could get the public to understand about the refugee and immigrant population, what would it be?
I think there are many misconceptions about immigrants and refugees that could be addressed. A read through of the public comments section of any immigrant or refugee related news story online illustrates this clearly.

Agencies like ours do a lot of work helping newcomers get oriented to and settled in Canada which is great and very important. However, I think the people who are already here and settled need to think about how we, as Canadians, can be more inclusive and supportive of newcomers in order to better develop and establish the type of society we want. I think we have a larger role in this that is not often promoted or discussed but perhaps should be.

Introducing… JANICE!

What is your name and role at DIVERSEcity?
Janice Bexson, and I am the Manager of Language Programs.

Can you talk a little bit about the Language Programs Department?
We provide free language and literacy programs for newcomers to Canada. The government-funded LINC program (classes ranging from pre-literacy up to workplace 7/8) are a large part of the portfolio. As well as traditional language learning, we deliver literacy classes which are structured to better support individual learner needs.  The literacy classes are in conjunction with the Moving Ahead Program (MAP).  LINC child care is another component, where the young children of LINC students attend childcare and increase their social, emotional, and cognitive skills through a play-based curriculum, so they are better prepared for kindergarten. We also provide informal conversation circles to support students with ongoing English language practice. 

How long have you been working at DIVERSEcity?
Just over 2 months – I’m currently on a steep learning curve!

Did you have experience with language programs before this position?
Yes, through my work with non-profit agencies. I am a trained language teacher (TESL certification from the University of Saskatchewan). I taught when I first arrived in Canada, but found that teaching ESL was not my first love. I was also an Early Childhood Educator for several LINC/ELSA programs at the very beginning of my career in Canada. Although I have been in management for over 15 years, this is my first time managing a language program.

What inspired you to work here?
In BC, I’ve worked in the non-profit sector mainly in Greater Vancouver, but not in the Fraser Valley. I enjoy new challenges, and saw this agency as a good opportunity to use and extend my skills and knowledge within a different community. My desire is to explore unique ways to be innovative with the services in Language Program Department.

How do you spend most of your work time?
I don’t think I’ve seen the true picture yet, because I began employment at a time where the department was in significant transition. Right now, I am engaged in managing and guiding those changes which include departmental structure, staffing, programming, and administration. Change takes time and energy, so I imagine that most of my time will be based within the office at this point. 

What advice do you have for immigrants and refugees in general?
I would encourage newcomers to connect to as many community resources as possible. I tell newcomers to be patient and believe in themselves, as it takes time to become acclimatized. Many newcomers feel isolated and alone, so they may lose confidence in connecting with others. Build your network and new doors will eventually open.

What advice do you have for someone interested in working with the immigrant or refugee population?
I think you need know yourself first and have an objective: if this is what I want to do, why do I want to do it? What’s propelling me to do that? Do I have the temperament to work with newcomers? What does the work entail? Are there are different ways I can work with newcomers? Ask yourself these questions and more, and reflect first. It is rewarding and challenging work.

What do you find most enjoyable about your work?
Staff and the clients; there are so many diverse personalities and energies. So far, learning about my peers and clients has been instrumental in helping me find my feet regarding the work at the agency.

What are some of the constraints you face in trying to fulfill your role?
The programs in the Language Programs Department are considered highly stable compared to other initiatives and projects, so I’m very grateful for the established environment. A challenge is staying abreast of technology so that our classrooms are responsive and reflective to how our world is socializing. and so that we can provide a variety of learning platforms. A long wait list of students is evident that learning space is issue, so being innovative with the established budget could be considered a constraint, when looking at renting/leasing alternate space or providing software for online platforms.

What do you do outside of work/what are your hobbies and interests/how do you de-stress?
This sounds extreme, but I’m either the party person or I’m the quiet person who needs her space. I love going to concerts and dancing, playing tennis and being active. On the other hand, I really, really need time and space by myself. I love to read or I love to “just be.” Reflection grounds and balances me. If I don’t get balance regularly, I’m really out of sorts. 

What country/city would you like to visit?
My husband and I are hoping to go to Kyoto, Japan in the next year or so. Barbados and New York are next on the list too. I enjoyed exploring Budapest, Hungary, a few years ago. Although I found it a beautiful place, it was humbling to observe and be in the presence of the undesirable parts of history within that country.

What book are you currently reading or read last?
“I Almost Forgot About You” by Terry McMillan. The story line follows a successful doctor, in her field for over three decades. She is wealthy and healthy, but finding life unfulfilling in her 50s. She makes a courageous change in her life, taking the chance to quit her career and find something else that she finds joy with. A straightforward, but meaningful message.  

What are your pet peeves?
Tardiness! And clutter – I’m trying to be organized and minimalistic.

Something quirky or interesting about yourself you’d like to share?
I crave baths – not for the sake of being clean ( 🙂 ), but the need to fully relax. I enjoy a bath at the end of the day, while reading a book, drinking tea and eating chocolate. My favourite time of the day is between 1 AM and 4 AM. 

What impresses you during an interview or on a resume?
Correct spelling and editing on a resume, and I am impressed by people who quickly think on their feet when answering an unexpected question during an interview.

If you could talk to Prime Minister Trudeau regarding the refugees program, what would you ask him to consider?
To think about and see the big picture regarding resettlement – I’m referring to strategizing a decade down the road, not a few years. With that framework in mind, a more realistic two-year or three-year strategy might be sustained. Also, to treat all refugees from all countries with the same consideration regarding primary settlement needs.

If there was one thing you could get the general public to understand about refugees and, what would it be?
That they are part of our community. They are starting their journey in a new place, but they are not without valuable skills, knowledge and life experience, which can be well utilized as they become settled.

Introducing… LAURA!

The summer student experience at DIVERSEcity includes learning about workplace culture and about the different types of work our staff does to support our clients in their success. This series of staff interviews will provide different glimpses of what life is like at DIVERSEcity. From interviews with members of our executive team to front line staff, we hope our interview series provides an interesting and holistic insight into our agency.


What is your name and role at DIVERSEcity?
Laura Mannix and I am the Manager of Refugee and Specialized Programs.

Can you tell me about the programs you manage?
The Vulnerable Immigrant Populations Program – Moving Ahead is an intensive and holistic settlement program for refugee populations with complex needs. We offer one-on-one case management which assists clients with identifying and reaching their settlement goals such as accessing housing, language programs, employment, assistance with their health, and providing information and orientation about life in Canada. Attached to MAP is the VIPP Community Kitchens and nutrition program and there is also the VIPP Literacy and Essential Skills Program (read more about this in our interview with Crystal.) I also manage the Refugee Readiness Training portfolio which is a fee-for-service offered to other organizations and businesses in the community on how to work with refugee clients and how to make their services more accessible to this population. I also take care of all refugee related events such as World Refugee Day and the Bundle Up Campaign which is an annual donation drive for our clients.

How long have you been working at DIVERSEcity?
A year and a half.

Why do you do what you do?
My mom is from Egypt and her father had the foresight to leave Egypt at the time just before things had turned for the Christian population there. His family was well off living in Alexandria and he saw that things would be continue to be good for his lifetime but if they were to stay, the future would not be so bright for his kids. So, they decided to move to Australia to give their kids a brighter future.  Because of that decision my mom had the chance to be a working mom and woman, and to excel in a career to go on to earn even more than her husband. She was encouraged to do so and she was able to raise her children with those same aspirations and freedoms. If they had stayed in Egypt those wouldn’t have been afforded to her. I was born in Australia and I feel because I’ve been given the gift of education, wealth and determination – I need to give back. That is what led me to work with refugee populations. Not everyone is afforded these luxuries because of their geographic location. I want to dedicate my strength and contributions to helping those that are lucky enough to be able to start again. I’m incredibly grateful to be born in a country and in a position to thrive and to be educated, and to be a woman that can contribute to social justice matters. Why wouldn’t I use those attributes to help others get to same the point?

How do you spend most of your work time?
It’s pretty evenly balanced. I work with my team for the day-to-day programming of service delivery to vulnerable populations, and there is also collaborative time with other managers and community partners to ensure that the scope of our programs are significant and impactful. There is also a lot of communication with our funders to ensure we are identifying the needs of our clients and we are responding properly.

What advice do you have for your clients?
Come to all the workshops! Take advantage of all the programming because it [the Moving Ahead Program] is a holistic program. Be patient! Have reassurance that it takes time to understand your new community and home, and have confidence that one day, very soon, you will feel very comfortable and will be able to take the steps you need to have a thriving life here.

What advice do you have for someone interested in working population?
Volunteer! That is the best way to get direct insight into what it would be like to work with refugee populations and you can learn about what kinds of roles and services are available within this sector as well. I would recommend that you do this work if you are passionate about it; it’s not work you do because you fell into it. You need an understanding and working knowledge of the refugee experience. It’s for people who want to get a lot out of their work.

What do you find most enjoyable about your work?
Definitely my team! I work with an extremely dedicated team of individuals, some of whom are refugees themselves. They inspire me everyday. They are the ones who do the hardest aspects of front line work. It’s through their commitment that the program is so successful. The clients are amazing, too. Through different events we do I’m able to meet them and they’re wonderful and extremely grateful and determined. Also, the dynamic environment of the work that comes across my desk – no day is the same.

What are some of the challenges?
I think one of the biggest challenges is trying to communicate with the funder to give them a better understanding of what refugee clients experience and what realistic expectations should be of the clients.

What is the best thing about working at DIVERSEcity?
I feel like the staff are wonderfully warm and friendly, and very accepting. I think this sector draws certain  kinds of people to work here. Like the name suggests, it is wonderfully diverse. We always have a mosaic of folks from different places, offering different traditions and values and we’re always learning new things. The people are really wonderful here!

How do you de-stress?
I teach, and do a lot of, yoga. I also work out every morning by doing things like running and cycling to work up a good sweat. It helps me disconnect. I play music too – the guitar and ukulele!

What country or city would you like to visit?
My favourite city is Istanbul, Turkey. I would love to go there again.

What book are you currently reading or read last?
I am reading Damned Nations: Greed, Guns, Armies and Aid by Samantha Nutt. I just finished reading God in Pink by Hasan Namir.

Can you share something you are proud  of or a success you have had at DIVERSEcity?
One of the things I’m proud of is that we have implemented a fee-for-service program. It’s essentially a refugee readiness training program where our staff who work with refugee populations, some of whom are refugees themselves and have successfully created lives in Canada, go on to train businesses and other organizations on how to work with refugee populations and how to make their services more accessible to refugee populations. This initiative has given some team members the opportunity to develop a unique skill set to go on and present in a professional capacity. It has also enabled us to generate unrestricted funding. We use this funding to provide things for our clients that our government funding may not allow.

Has your job affected your lifestyle? Has it changed your outlook on life?
I’m more aware of the issues and challenges that come with refugee resettlement, particularly in Canada. In turn, it has heightened my awareness and need to want to do more work with refugee populations. It has encouraged me to do more advocacy and  volunteering. It has become a big part of my life.

What education, training, or knowledge is essential for work in this area?
There definitely needs to be an understanding of the issues refugees face. The working knowledge is essentially what you need.

What impresses you during an interview or on a resumé?
Experience is a big thing, regardless of it being personal or professional, just because it provides such a unique skill set. Not only do they need to have an understanding of the refugee experience and of the issues refugees face, but they also need to speak the language and understand the cultural norms of the clients they represent. They also need to understand Canadian systems and how to connect with clients. 

If you could talk to Justin Trudeau, what would you ask him to consider?
To treat all refugees from all places the same way.

If there was one thing you could tell the general public about refugees or immigrants/ get the public to understand about this population, what would it be?
That they don’t want to be here – they want to be in their home. They’re only here because if they were to go back home they would face persecution. The resiliency and strength of a refugee is unparalleled. When a government-assisted refugee comes to Canada, they are flown here and they have to pay for the flight – up to $10,000 for a family – and this transportation loan has to be repaid. 91% of refugees pay back this loan. It’s the highest repaid government loan of all the social services available! This highlights the resiliency of the refugee experience.

What is one of your pet peeves?
Tardiness.

What is something quirky or interesting about yourself that  you would like to share?
I’m a really big fan of Rod Stewart!